A patient’s experience – positive or negative – largely depends on the facility’s staff. Human capital is the largest investment that ambulatory surgery centers (ASCs) and physician practices make. When employees perform their jobs with diligence, professionalism, and integrity, an organization can deliver excellent care and build patient trust. But when negative employee issues go unaddressed, the entire organization is
Physician credentialing is one of the most important (and most painstaking) tasks that administrators in ambulatory surgery centers manage. Patients place their trust in their doctors – and it’s a center’s responsibility to verify that all practicing physicians have up-to-date credentials and documentation. ASCs must develop a thorough credentialing process in order to maintain efficient operations and comply with regulatory
MedHQ was recently consulted by a colleague about a growing healthcare management company. With over 100+ employees in ten facilities across the Midwest, the management company expects to double by the end of the year and is looking for systems to help manage the growing employee base. To assist with the growth, the management company is looking for an applicant
Ambulatory surgery centers rely on a highly skilled, experienced, and engaged workforce to run efficiently in a change-driven industry. These healthcare professionals have demanding and fast-paced jobs, and they need to work in a safe and supportive environment in order to provide the best patient care. ASC leaders are responsible for creating a culture where all employees are treated with
For many busy healthcare executives, employment practices matters are often secondary to more immediate problems. But while employee/employer challenges might not seem pressing in the moment, if they aren’t addressed, they can become critical and costly in the future. Executives must anticipate and mitigate these risks before they damage an ASC’s reputation, finances, or work environment. One of the top
Last month, two members of MedHQ’s leadership team hosted a presentation as part of the ASCA’s 2018 Webinar Series. In a webinar titled, “Tackle the Top Five Human Resources Risk Events,” Tom Jacobs, CEO, and Rita Hernandez-Figi, VP, Human Resources Services highlighted strategies for handling the most difficult human resources (HR) challenges facing ASCs: 1. FMLA and ADA interactions 2.
Leaders of ASCs are responsible not only for safeguarding the health of their patients, but also for making wide-ranging management decisions that affect the facility’s risk management, efficiency, and productivity. The day-to-day duties of running an ASC are complex and time-consuming, and ASC managers and administrators need ongoing support from an accounting and financial services provider they can trust completely.
Rolling into the new year ahead energized by the successes of 2017, MedHQ Chief Executive Officer and Co-Founder Tom Jacobs shared his outlook on the challenges and opportunities for ASCs in 2018 and looked back on a few of MedHQ’s key accomplishments over the past year. “As we continue to build on our relationships with ASC management companies, and as
As average retirement age climbs with the health, vitality and economic necessity of the Baby Boomer generation today, many ASC leaders are challenged to manage a workforce that includes employees age 18 to 80. Motivating workers across a multi-generations – including Boomers, Generation X, and Millennials, each with distinct attitudes about work and career – takes finesse, and a solid
Identifying and providing constructive career development opportunities for your ASC’s top performing employees can be one of the most cost-efficient ways to ensure success for your organization in today’s complex healthcare environment. Cultivating the “A” players on your team is a key strategy to help meet staffing goals, improve employee communication and knowledge sharing, and bolster your ASC’s image in
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