POSITION SUMMARY
The HR Client Service Manager works directly for 10+ MedHQ clients simultaneously; overall serving a total of approximately 350 employees. As the HR generalist and expert, all HR service, policy, and practice needs are provided with exceptional customer service. Respecting, and “walking in the shoes of the client,” the HR Client Service Manager proactively re-evaluates and anticipates client needs. To assure optimal performance and foster innovation the HR Client Service Manager takes initiative to seek out areas for process improvement and cost savings.
Exercising a consultative approach, the HR Client Service Manager initiates awareness and recommendations for expanding client service offerings. In addition to gaining trust through strong HR generalist expertise, assistance will be offered to clients for all facets of HR employment consulting, including employee relations, recruiting, policies & procedures, leaves of absence, HRIS, benefits, payroll, and more.
The top five attributes for success in this role are (1) Strong HR Generalist Subject Matter Expertise with five to eight years of experience, including PEO and Tech Systems depth, (2) Exceptional detail orientation, (3) Passionate demonstration of the MedHQ RITE Values, (4) Extraordinary strong work ethic, and (5) Flexibility to seamlessly pivot, by constantly learning on the job, and building trust with clients.
PRIMARY RESPONSIBILITIES
- Provides leadership and guidance to client leaders and staff in goal setting, problem-solving, resource management, and outcome achievement
- Defines performance objectives and metrics for the client worksite organization and assesses the level of competence of staff in a timely manner.
- Demonstrates the ability to cope with and manage change, as well as help others to do so.
- Collaborates with the HR service delivery team to create systems and problem-solve ongoing issues that impact center/organizational goals and/or patient care delivery.
- Demonstrates fiscal accountability for center resources and the ability to achieve outcomes within allocated resources.
- Provides excellent customer service.
- Adheres to and makes suggestions for improvement to policies and procedures.
- Maintains confidentiality and integrity of information.
EDUCATION
- Bachelor’s degree in Human Resources Management or Business Administration
- SHRM Certification a plus, not required
CANDIDATE QUALIFICATIONS/EXPERIENCE
- Candidates will have five to eight years of progressive Human Resource experience with a minimum of 3 to 5 years demonstrating increased responsibilities within a fast-paced, high-growth company.
- Knowledge of healthcare management, and a minimum of 1 year’s experience in a healthcare setting required.
- Understanding and working knowledge of Professional Employer Organizations (PEOs)
- Strong subject matter expertise and experience as an HR generalist, including policies and procedures, employment consulting, employee relations, recruiting, policies & procedures, leaves of absence, HRIS, benefits, payroll, and more.
- Experience in the design, development, and implementation of salary administration plans and benefit programs.
- Evaluate clients’ payroll to ensure employee changes, deductions, and PTO accruals are correct. Understand PTO, benefit coverage, and billing to consult and educate clients and employees, along with updating the HRIS system accordingly.
- Tech savvy experience with all major medical plans, HRIS, and payroll software, Experience with PrismHR, Attendance on Demand, HubSpot, Indeed,, and ExactHire a plus.
- Experienced working with, learning, and troubleshooting HRIS software and technology.
- Guide and walk clients through employee issues, complaints, and investigations.
- Financial/budgetary management knowledge skills and training.
- Knowledge of contracting, negotiating, and change management.
- Knowledge of federal, state, and local employment, wage, and salary laws and regulations.
- Ability to interpret and advise on the application of EEO/AA laws.
- Aptitude to analyze and assess training and development needs.
- Excellent verbal, written, and listening communication skills and experience.
- Perceived as credible, experienced leaders who can inspire confidence and trust.
- Demonstrated leadership skills will be reflective of the MedHQ values, empowering others, and leading by example.
ABOUT MEDHQ
MedHQ, LLC, is a fast-growing, leading provider of consulting and technology-enabled expert services for outpatient healthcare. With a 97% long-term, client retention rate spanning over 20 years, MedHQ serves Ambulatory Surgery Centers (ASCs), Surgical Hospitals, Physician Practices, and Hospital and Healthcare Outpatient Facilities nationwide. The MedHQ RITE Values: Respect, Innovation, Trust, and Energy, permeate all service line offerings with a unique personalized approach balancing exceptional transactional and emotional intelligence, and above all exceptional customer service. MedHQ, LLC, is a 2022 Becker’s Top 150 Places to Work in Healthcare company.
The MedHQ LLC service line offerings have grown organically over the years, beginning by providing high-quality traditional human resources, accounting, and staff credentialing as a Professional Employer Organization, (PEO.) In 2022, MedHQ formed a relationship with 424 Capital and quickly expanded into a well-rounded, menu services-driven financial management company. This robust infusion of expert service line offerings has resulted in MedHQ and MedHQ clients’ efficiencies and growth. The MedHQ, LLC, menu of client services includes Advisory, Client Human Resources, Client Accounting, Staff Credentialling, Clinical Staffing, and Revenue Cycle Services.
For more detailed information, please review www.medhq.com.
CONTACT
Dorothy Billingsly
dbillingsly@medhq.com