Healthcare decisions aren’t made in a vacuum.
Providers, payers and other healthcare stakeholders all regularly use data to help make the best decisions for their organizations and improve patient outcomes. As the leading HR and accounting solutions provider for surgical centers nationwide, MedHQ also uses data to drive ASC staffing, benchmarking, performance management and workflow decisions with our partners.
MedHQ took a similar approach in launching this eletter. We recently commissioned a survey of top healthcare leaders to determine its focus and find out what’s keeping administrators, physicians partners, and other key financial and HR managers up at night – all with the goal of delivering the most relevant, timely content to you every two weeks.
In deploying the survey, we also promised to share our findings, which suggest the following operational and HR trends today in ASCs and other healthcare facilities:
- Mentoring managers, measuring performance are the biggest priority. More than 80 percent of the healthcare leaders who participated in our survey selected “performance review systems” and “management/supervisor coaching and mentoring” as the areas that are most critical to their businesses.
- Training, onboarding issues not far behind. About three-quarters of the survey’sparticipants selected “new hires and onboarding processes” and “professional learning solutions” as the most important operational areas of their businesses.
- Traditional HR functions remain important. Core HR responsibilities such as benefits, compensation, leave policies, handbooks and interviewing are still top of mind for the operations professionals who participated in our survey. At least two-thirds of thehealthcare leaders who took part in our survey indicated that salary/wage benchmarking, employee handbooks, performance management, interviewing, time and attendance systems, disciplining, and employee benefit maintenance and process automation all were areas “most critical” to their businesses.
- Workforce reduction functions not critical. Thirty-six percent or less of the survey’sparticipants indicated that “exit interviews” and “termination and off-boarding processes” are an important part of their day-to-day operations.
- Managers mixed on recruiting efforts. Roughly half of the HR leaders who participated in the survey indicated that working through resumes, background and reference checking, and drug screening were a critical part of their day-to-day operations.
In the coming months, our new eletter will feature MedHQ thought leaders exploring these trends and other important issue areas for ASC administrators and healthcare operations managers. But we’d like this to be an ongoing discussion, so we always welcome feedback and encourage readers to suggest topic areas that we should cover in the future.
Let the conversation begin.
